Contact

Julie O'Connor
1 The Vale,
Woodfarm Acers,
Palmerstown,
Dublin 20

Tel: +353 87 964 9020
Email: info@creative-bakes.com

Contact Form ➤

Returns Policy

Acceptance of Order:

Upon pickup, we will show you your order and verify that everything is correct. If there are any decoration adjustments needed, we will make those corrections in the moment. Once the order leaves the building, acceptance of the order is implied.

We are not responsible for fixing any damaged product once it has left the premises.

Return Policy:

Changes in size and/or flavor on any custom cake order must be made 48 hours in advance of pickup time.

Cancellations with less than 48 hours notice may result in the retention any deposit paid to that point. Every order is handled on a case-by-case basis.

If there are issues with the quality of our products, those refunds will be handled on a case-by-case basis. Photographic proof is required with any refund request.

Make an enquiry

How can we help you?

All our cakes are made fresh to order for each customer. You can either choose a design that you have seen in our gallery or we are happy to work with you to create something completely personalised to your needs.

When you get in touch (see order) we will give you a quote for your cake. If you'd like to book we require a €50 non-refundable deposit/retainer fee to secure the date (we are unable to hold dates without this payment). The remaining balance is payable a week before collection or delivery. For orders with less than 1 weeks notice, payment is required in full.

We book up very quickly (often weeks in advance) so please get in touch as early as possible to avoid disappointment.

Cakes can either be collected (with zero contact if applicable - see Covid guidelines) from our premises in Palmerstown Dublin at a pre-arranged time or we do offer a delivery service

Please see our Terms and Conditions..


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